This policy explains what can be returned or refunded and how to request it. We want you to be satisfied with what you buy from us, and where something goes wrong we will make it right.

1. Retail Products

Unopened and unused retail products, including their packaging, may be returned or exchanged within 30 days of purchase with the original receipt.

Due to hygiene and safety standards, we cannot accept returns or exchanges on opened or used products, including opened packaging. This applies regardless of how much of the product has been used.

• Approved returns are refunded to the original method of payment or issued as spa credit if you prefer.

• If a product causes an allergic or adverse skin reaction, please stop using it, contact us immediately, and return the product with its packaging. Photographs of the reaction help us assess the case. Where appropriate, we will offer a refund or exchange even though the product has been opened.

2. Service Packages 

Packages and treatment series are sold at a discount in exchange for commitment to a full course of treatment. They are non-refundable and non-transferable, including unused sessions.

• Unused sessions never expire.

• Unused value may be applied toward another service of equal or greater value at management’s discretion.

• If an adverse reaction or a medical contraindication identified by us prevents you from continuing, remaining unused sessions are refunded on a pro-rata basis at the undiscounted single-service rate.

• Sessions used before cancellation are valued at the standard single-service price, not the discounted package rate.

3. Memberships

Membership credits are non-refundable, including for months in which no service was used.

• Memberships can be cancelled with 30 days’ written notice. Credits already billed are not refunded.

• Accrued membership credits do not carry over beyond 1 year and are forfeited on cancellation.

• Membership credits are non-transferable and carry no cash value.

• Cancellation requests should be sent in writing to frontdesk@sleekcarespa.com so we have a dated record.

4. Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

• Gift cards remain valid for the full period required under New York law and will not expire before that date.

• Gift cards are transferable but cannot be replaced if lost or stolen, unless the original purchase can be verified in our records.

• A gift card may be applied to services or retail products. Remaining balances stay on the card.

5. Services Already Performed

Services that have been performed are generally not refundable. Results vary between individuals, and outcomes that fall within the normal range of variation, or that require additional sessions to develop, are not grounds for a refund. Treatment outcomes cannot be guaranteed.

Where a concern falls outside that, SleekCare Spa reviews each case on its individual circumstances and determines the appropriate resolution. 

 

6. How Refunds Are Processed

• Approved refunds are issued to the original method of payment or spa credts. We cannot refund to a different card or in cash.

• Refunds are processed within 5 business days of approval. Depending on your bank, funds may take one to two billing cycles to appear.

• Where a service was paid for using a gift card or account credit, the refund is returned as account credit.

 

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Questions about this policy? Please speak with our front desk, call 646-429-8509, or email frontdesk@sleekcarespa.com. We are glad to walk you through it.