Your appointment time is reserved exclusively for you and blocks that time on a provider’s schedule. When an appointment is cancelled at the last minute, we are rarely able to offer that time to another guest. This policy allows us to protect our providers’ income and keep availability open for everyone.

1. Notice Requirement

We require at least 24 hours’ notice to cancel or reschedule any appointment. Notice given 24 hours or more before your scheduled start time carries no charge, and you may reschedule freely.

2. How to Cancel or Reschedule

Please use any of the following. The timestamp of your message is what determines whether notice was given in time.

• Online — through the booking link on sleekcarespa.com or your confirmation email

• Phone — 646-429-8509, during business hours

• Text or email — 646-429-8509 / frontdesk@sleekcarespa.com

Voicemails, texts, and emails sent outside business hours are timestamped when received, so they still count toward your 24-hour notice.

3. Cancellation, Reschedule & No-Show Charges

Charges are calculated on the price of the service that was booked.

4. How Service Credits Work

When you reschedule within 24 hours, the amount charged is held as a service credit rather than kept as a fee. The credit works as follows:

• It is valid for 6 months from the date of the original appointment.

• It applies to your next booked visit only — it cannot be split across visits or held in reserve.

• If that next visit is rescheduled again within 24 hours, or is cancelled/no-show, the credit is forfeited.

• It may be applied to services only, not to retail products or gift cards.

• It is non-transferable, non-refundable, and carries no cash value.

5. Card on File

A valid credit or debit card is required to reserve an appointment. Your card is not charged at the time of booking. By booking, you authorize SleekCare Spa to charge that card for any cancellation, reschedule, or no-show amount described above. This policy is presented at the time of booking, and booking constitutes acceptance.

6. Late Arrivals

Please arrive 5–10 minutes early so treatment can begin on time.

• Arriving up to 15 minutes late: we will do our best to accommodate you, but your treatment will end at its originally scheduled time and the full price applies.

• Arriving more than 15 minutes late: we will accommodate you if the schedule allows, with the treatment shortened and the full price applied. If we cannot, standard cancellation or reschedule terms apply.

7. Same-Day Bookings

Appointments booked within 24 hours of the start time are subject to this policy from the moment they are booked. If you need to release a same-day appointment, please tell us as soon as possible — we will always try to work with you.

8. Appointment Reminders

We send confirmation and reminder messages as a courtesy. Delivery is not guaranteed, and not receiving a reminder does not waive this policy. Please keep your contact details current with our front desk.

9. Exceptions

We understand that genuine emergencies, sudden illness, and severe weather happen. Management may waive a charge at its discretion, and we typically extend this courtesy once per client. Please contact us as early as you can so we can help.

10. Repeat Late Cancellations & No-Shows

After two late cancellations or no-shows within a 12-month period, we may require prepayment in full to hold any future appointment. We reserve the right to decline future bookings.

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Questions about this policy? Please speak with our front desk, call 646-429-8509, or email frontdesk@sleekcarespa.com. We are glad to walk you through it.